CLOSE-OUT AND FINAL SALE:
Close-out and final sale items are not eligible for returns. They still are covered under our warranty as all items, but due to special pricing, we cannot accept returns or exchanges.
Regular sale items have the same return privileges as regular stock items.
RETURNS AND EXCHANGES:
Returns and exchanges are allowed within the first 20 days. To receive a full purchase price refund - item must be in un-used condition with all factory packaging included. Please understand that refunds cannot be given for items worn or creased or used. Include a copy of your receipt in the box and a note explaining whether you'd like a return or exchange. Send in original packaging, returns cannot be accepted if improper packaging causes damage to goods during return transit. Returns can be sent to Wood and Faulk, 522 N. Thompson, Suite 1, Portland, OR 97227, USA
EXTENDED RETURN POLICY FOR THE HOLIDAY SEASON:
During the Nov-Dec gift-giving season, we extend our return period until January 15th, 2014. If you are the giver of the gift, we will refund your original purchase price to your payment method used. If you are the receiver of a gift that was purchased through our web store, we will offer you an exchange for the value of the original purchase price. If possible, please include the original proof of purchase, or the name of the person who originally purchased the gift.
Should you want to reach us, you can use the email firstname.lastname@example.org or call our workshop at (971) 295-1105.